This is another in a series about “Onward” by Howard Schultz.
“I still remember what it was like when we started building the company. Every day we were fighting for survival, doing whatever we had to do. We rolled up our sleeves and left our egos at the door. Every small gesture mattered, and so much of what Starbucks achieved was because of partners and the culture they fostered.”
This quote so accurately portrays the feel of a new church plant that if the names were changed I could believe that this came from a planter. He mentions “fighting for survival”. There is a marked difference between the fight for survival of a new, growing church plant and the fight for survival of a dying church. In the new church, survival is a huge motivator. In the dying church it is a de-motivator. For the new church, the fight for survival is a good thing – driving the people to do just what the Starbucks folks did, and roll up their sleeves. I served on the core team of Coastal Community Church in Virginia Beach www.vbcoastal.com. I was amazed at the level of commitment coming from that core team. I remember thinking that any church with a dozen people who were this committed could make a huge difference for God’s Kingdom.
The ego thing is also important. Inflated egos always get in the way of God’s work. When everyone sacrifices their ego to God’s vision, amazing things begin to happen – whether in a church plant or an existing church. Often, egos are one of the biggest problems in dying churches. A few people feel compelled to try and run the church their way, and refuse to submit to the authority of their leaders.
Schultz mentions “small gestures”. Growing churches typically pay attention to the small stuff – particularly when it comes to making people feel welcomed. I am constantly amazed that the churches who need new people the most don’t even do “small gestures” to make guests feel welcomed. The church where I am a member www.crossroads.cc is downright fanatical about giving people a great first impression – from the greeters who meet people before they enter the building to the great gift bags given to first time guests. We have heard so many stories from people who come back and join the church about how important these small gestures were in their decision to return.
Finally, Schultz mentions the “partners and the culture they fostered.” Starbucks refers to their employees as “partners” (and they treat them like partners). A lot of pastors would do well to learn the importance of treating their people (especially their leaders) like partners. It is so much easier to build a positive and healthy culture when the whole team is working together.
Here are a few questions to ponder over that next cup of coffee at Starbucks:
What small gestures make people feel welcome on their first visit to your church?
How do you motivate your people to roll up their sleeves and leave their egos at the door?
What are you doing to intentionally build a new culture in your church and community?